Ask your own question.

Someone from our team or the Crisp community will answer publicly.

We will ask your email to let you know when an answer is published.

Thanks! We will let you know when an answer is published.

Tell us why you are not satisfied.

Tell us how we can improve, and what is missing.

We will answer if we need more details, and improve this help section.

Thanks! We will get back to you if we need more information.

How can I always appear as online?

Your Crisp chatbox can show the support to be either online or offline (away). This lets your users know whether they can get a quick reply, given you are online.

If, however, you would like to disable the online/offline automatic schedule, based on hours and days you can configure, Crisp provides a way to always appear as online.

hide tooltip
You can disable the online/offline automatic schedule in Availability schedule

Here's how to proceed:

  • Login to: https://app.crisp.im/
  • Go to the availability schedule settings: click on the cog icon on the top-left corner, then click on "Availability schedule"
  • Toggle the "Available on schedule" option to ON
  • Remove all schedule hours in the schedule settings
  • Enable all schedule days in the schedule settings
  • Save the availability schedule settings
Valerian Saliou
Was this article helpful?YesNo
Thanks! 👍
Don’t find what you are looking for?

Ask your own question.

Ask Now